Services

 With over 10 years of experience working in the offices of small to mid-sized businesses across a range of industries , combined with my education in Small Business Entrepreneurship from Mohawk College and the hands-on experience of starting and running my own successful small business, I confidently offer the following services to support and strengthen other small businesses: 

• Creation of Office Documents and Templates
• Development and Implementation of Customer Workflows 
• Creation and Implementation of Procedures and Policies
• Design and Organization of Filing Systems (digital and physical)
• Streamlining Daily Office Operations
• Managing Administrative Schedules and Task Priorities 
• Coordinating Internal Communications and Staff Updates
• Setting Up and Maintaining Shared Drives and Cloud Storage 
• Creating and Managing Office Manuals or Handbooks
• Vendor and Supplier Coordination

• Email and Calendar Management
• Data Entry, Record Keeping, and Database Maintenance
• Preparing Reports, Spreadsheets, and Presentations
• Drafting Professional Correspondence and Documents
• Scheduling Meetings and Appointments
• Travel Coordination and Itinerary Planning

• Onboarding Support for New Clients or Staff
• CRM Setup and Management
• Researching Business Tools, Software, or Vendors
• Creating Business Forms, Checklists, and Tracking Systems
• Process Improvement and Efficiency Analysis

• Account Setup and Optimization (Facebook, Instagram, TikTok, LinkedIn, Pinterest, etc.)
• Content Planning and Scheduling
• Creation of Engaging Posts (graphics, captions, and hashtags)
• Brand Voice Development and Consistency
• Community Management (responding to comments and messages)
• Social Media Calendar Creation and Management
•  Ad Campaign Setup and Monitoring (Facebook & Instagram Ads) 

• Prepare Quotes/Invoices/Contracts
• Collection of Incoming Payments
• Communication and Collection of Overdue Payments
• Provide Payment to Vendors - Preparation of Cheques 
• Track Job Expenses and Profitability
• Post Expenses
• Prepare Reports

• Job Posting and Candidate Sourcing
• Resume Screening and Shortlisting
• Interview Scheduling and Coordination
• New Employee Onboarding and Orientation
• Creation of Onboarding Materials and Checklists 
• Maintaining Employee Files (physical & digital)
• Tracking Attendance, PTO, and Leave Requests

• Design Advertising Materials (flyers, brochures, banners, digital graphics)
• Creation of Social Media Posts and Sponsored Ads
• Copywriting for Ads, Promotions, and Campaigns
•  Minor Website Additions, Updates, and Revisions  
• SEO Optimization Support for Web Pages
• Email Marketing Campaign Setup and Management

• Custom Tasks Specifically Tailored to Your Business