Experience

RECEPTION | ACCOUNTS PAYABLE | OFFICE MANAGER

CG ACCOUNTING & BOOKKEEPING   |   NOV 2020 - SEPT 2021

My daily office procedures included being the main point of contact for various types of businesses using our bookkeeping services. It was my responsibility to maintain the filing system, schedule couriers, maintain and order office supplies. I was also responsible for the following bookkeeping services across 15-20 separate businesses:

• Use of QuickBooks both Online and Desktop to post account payable transactions
• Reconciliation of vendor statements
• Preparation and creation of vendor payments
• Use of Office 365

RECEPTION | ACCOUNTS PAYABLE | ACCOUNTE RECEIVABLE  |  OFFICE MANAGER

KODIAK TREE SERVICES   |   AUG 2020 - NOV 2020

My daily office procedures included being the main point of contact for customers looking for estimates on services. It was my responsibility to schedule appointments, answer customer questions and concerns, create efficient driving routes through the city,  obtain payments from customers, maintain the filing system as well as the following tasks:

• Use of QuickBooks Online to post account payable transactions
• Use of Jobber to send quotes, create invoices, schedule appointments etc. 

ACCOUNTS PAYABLE | ACCOUNTS RECEIVABLE

FIRST GENERAL   |   MAR 2019 - AUG 2020

My daily office procedures included sorting through incoming vendor transactions, noting which job and project manager they belonged to. It was my responsibility to record the hours of each employee and which job the time pertained to. It was also my responsibility for the following bookkeeping tasks:

• Use of QuickBooks to post account receivable transactions, manage A/R lists and communicate with customers to settle payments
• Use of QuickBooks to post account payable transactions, reconcile vendor statements, resolve discrepancies 

BUSINESS OWNER | ENTREPRENEUR

A NIGHT TO REMEMBER | EVENT DESIGN   |   2010 - 2021

I started the business in 2010, with zero experience in the field of weddings and zero experience with running a business, advertising, marketing, sales etc. Fast forward to pre-Covid-19, the last wedding season consisted of 65 weddings that required day of wedding design services. What that entailed for me:

• Initial consultation with couples to discuss their wedding day vision, ongoing communication and support to help them feel at ease through the planning process
• Determine which tools and supplies each event requires 
• Organizing timelines, scheduling staff for the day of the wedding, could be separate venues within separate cities, could be multiple locations, with multiple teams. Overseeing of timelines and teams on the day of  to ensure accuracy and attention to detail
• Marketing: Social media management and advertising, SEO, minor WordPress website updates, creating flyers and brochures, participating in trade shows, networking, newsletters
• Data Analysis: Tracking where leads discovered the business, tracking inquiries, consultations, bookings, lost opportunities, etc. in comparison to previous years, calculating return on investment for all advertising methods for improved ROI in the future
• Creating and implementing processes and procedures in every area of the business to constantly be improving or be more efficient

HEALTH CENTE RECEPTION | PAYROLL 

5 STAR FITNESS & NUTRITION CENTRE   |   AUG 2012 - JAN 2015 

• Maintain the record keeping and billing system for the physiotherapy department.
• Maintain the personal training records and session counts for (4 gym locations)
• Calculate pay rates for 35 personal trainers (4 gym locations) based on how many training sessions were completed and based on each client’s price rate.
• Interview candidates for reception positions.

ADMINISTRATIVE RECORDS  |  RECEPTION

5 STAR FITNESS & NUTRITION CENTRE   |   MAR 2007 - DEC 2007  

• Accounts receivable - receiving payments, billing monthly dues, collections
• Records management - data entry, problem solving, taking complaints and investigating possible errors, decision making, customer satisfaction, negotiating, use of Microsoft Office programs
• Reception - check in members, take payments and complaints etc. sign up new members with legal binding documents, provide beverages from Juice Bar, use of cash register

LANDLORD

PERSONAL INVESTMENT PROPERTY   |   MAR 2007 - 2012

• Collect monthly rent, maintain filing system for expenses 
• Settle issues/disputes between tenants, serve tenants with eviction notices when necessary, process paperwork with Landlord Tenant Board when necessary, be present and accountable at court hearings with required evidence when necessary.
• Interview and screen prospective tenants prior to occupancy, prepare apartment for occupancy-clean, paint, schedule repairs etc. 
• Abide by the Ontario Landlord Tenant Act

 RECEPTION   |   BOOKKEEPER

SPORT SPECIFIC TRAINING (SST)   |   JUNE 2006 - MAR 2007

• Use of  Simply Accounting to perform daily accounting procedures, including payables and receivables
• Daily office procedures include:  Answering telephone or email enquiries, use of photo copier and fax machine, maintaining  filing system, use of complex Excel charts and formulas , use of Word and Outlook, calculating simple math and providing change for paying customers, use of debit and credit card terminal, billing large groups for monthly dues

• QuickBooks Online
• QuickBooks for Desktop
• Outlook
• Excel
• Word
• Microsoft 365
• Jobber
• 17 Hats
• Curate
• Silhouette 
• Sortly
• Mail Chimp
• Google Analytics
• GMAIL
• Facebook
• Instagram
• Pinterest
• Twitter
• When I Work
• Time Station
• WordPress
• Google Documents
• BuilderTrend

• Multitasking
• Prioritization
• Customer Service Oriented
• Attention to Detail
• Organization
• Procedure Creation
• Sales Oriented
• Driven 
• Adaptability 
• People Management
• Social Media Management
• Project Management
• Marketing