Experience
Experience as an Employee
ACCOUNTS RECEIVABLE | ACCOUNTS PAYABLE | BOOKKEEPER
HEARTWOOD RENOVATIONS LTD. | OCT 2023 - JAN 2025
Provide comprehensive bookkeeping and administrative support to ensure accurate financial records, timely payments, and smooth office operations for the company. Work closely with project managers and the accounting team to maintain efficient workflow and strong financial control.
Key Responsibilities:
- Prepare and send invoices to the appropriate project manager for approval, enter invoices into QuickBooks, and prepare cheques for timely payment to subcontractors.
- Release customer invoices and follow up to ensure prompt payment.
- Deposit funds into the company bank account and maintain accurate financial records.
- Collaborate with the accounting team to facilitate payroll processing.
- Track employee vacation and time-off requests, ensuring proper documentation and approval.
- Utilize BuilderTrend to manage project-related financial and administrative tasks.
RECEPTION | ACCOUNTS PAYABLE | OFFICE MANAGER
CG ACCOUNTING & BOOKKEEPING | NOV 2020 - SEPT 2021
Served as the main point of contact for 15–20 small to mid-sized businesses utilizing our bookkeeping services. Managed daily office operations and maintained strong client relationships through responsive communication and organizational efficiency.
Key Responsibilities:
- Maintained and organized digital and physical filing systems to ensure accurate recordkeeping.
- Scheduled couriers, managed office supply inventory, and handled vendor coordination.
- Utilized QuickBooks (Online and Desktop) for posting accounts payable transactions, reconciling vendor statements, and preparing payments.
- Processed and created vendor payments with attention to accuracy and deadlines.
- Used Microsoft Office 365 for document creation, data management, and communication across departments.
ACCOUNTS PAYABLE | ACCOUNTS RECEIVABLE
FIRST GENERAL | MAR 2019 - AUG 2020
Oversaw daily office and bookkeeping functions, ensuring accuracy and organization across multiple ongoing projects. Maintained detailed financial records and supported both project managers and field teams through efficient administrative processes.
Key Responsibilities:
- Reviewed and organized incoming vendor transactions, accurately assigning each to the correct job and project manager.
- Tracked and recorded employee hours, ensuring time was properly allocated to corresponding jobs for accurate project costing.
- Utilized QuickBooks to post accounts receivable transactions, manage A/R lists, and communicate with customers to facilitate timely payment collection.
- Used QuickBooks to post accounts payable transactions, reconcile vendor statements, and resolve discrepancies to maintain accurate records.
- Ensured consistency and transparency across all bookkeeping and administrative processes to support smooth business operations.
HEALTH CENTE RECEPTION | PAYROLL
5 STAR FITNESS & NUTRITION CENTRE | AUG 2012 - JAN 2015
Supported both the physiotherapy and personal training departments across four gym locations by maintaining precise administrative and financial records, coordinating staff schedules, and ensuring smooth day-to-day operations.
Key Responsibilities:
- Maintained comprehensive record-keeping and billing systems for the physiotherapy department to ensure accurate client documentation and invoicing.
- Tracked personal training sessions and client activity across four locations, maintaining up-to-date records for all trainers and clients.
- Calculated pay rates for 35 personal trainers based on completed sessions and individualized client pricing structures, ensuring timely and accurate payroll processing.
- Conducted interviews and pre-screening for reception candidates, assisting in hiring decisions and ensuring strong front-desk support.
ADMINISTRATIVE RECORDS | RECEPTION
5 STAR FITNESS & NUTRITION CENTRE | MAR 2007 - DEC 2007
Handled a wide range of administrative, financial, and front-desk responsibilities to support daily business operations and ensure a positive customer experience.
Key Responsibilities:
- Managed accounts receivable functions including processing payments, billing monthly membership dues, and handling collections in a timely and professional manner.
- Maintained accurate records management through data entry, issue investigation, and resolution of customer concerns to ensure accuracy and satisfaction.
- Utilized Microsoft Office programs for documentation, reporting, and communication.
- Served as first point of contact for members — managing check-ins, processing payments, and addressing inquiries or complaints with professionalism and care.
- Facilitated new member sign-ups, ensuring proper completion of contracts and legal documentation.
- Operated point-of-sale systems for payments and Juice Bar transactions while maintaining a welcoming and efficient reception environment.
RECEPTION | BOOKKEEPER
SPORT SPECIFIC TRAINING (SST) | JUNE 2006 - MAR 2007
Supported daily office and accounting operations by managing financial transactions, maintaining organized records, and delivering excellent customer service in a fast-paced environment.
Key Responsibilities:
- Utilized Simply Accounting to process daily accounts payable and receivable transactions and maintain accurate financial records.
- Handled telephone and email inquiries promptly and professionally to ensure effective communication with clients and vendors.
- Maintained organized filing systems and operated office equipment including photocopiers and fax machines.
- Created and maintained complex Excel spreadsheets using formulas for reporting, tracking, and analysis.
- Used Microsoft Word and Outlook for document preparation, scheduling, and correspondence.
- Processed customer payments using debit and credit terminals; calculated and provided change as needed.
- Managed monthly billing for large groups and ensured invoices were accurate and delivered on schedule.
Experience Using the Following Programs:
- QuickBooks Online
- QuickBooks for Desktop
- Outlook
- Excel
- Word
- Microsoft 365
- Jobber
- 17 Hats
- Curate
- Silhouette
- Cricuit
- Sortly
- Mail Chimp
- MailerLite
- Google Analytics
- GMAIL
- When I Work
- Time Station
- WordPress
- Google Documents
- BuilderTrend
- Etsy
- Canva
- Airbnb
- VRBO
- Booking.com
Key Skills
- Multitasking & Prioritization
- Customer Service Oriented
- Attention to Detail
- Organization & Procedure Creation
- Sales & Marketing
- Driven & Adaptable
- People Management & Leadership
- Social Media Management
- Project Management
Experience as an Entrepreneur
BUSINESS OWNER | ENTREPRENEUR |
SHORT TERM RENTAL HOST | 2024 - PRESENT
Successfully manage and operate a short-term rental property with the assistance of an on-site local management company, ensuring exceptional guest experiences while maintaining smooth business operations and profitability.
Key Responsibilities:
- Handle all aspects of property management, including listing creation, calendar management, guest communication, and pricing optimization.
- Manage bookings and inquiries across multiple platforms (Airbnb, VRBO, Booking.com), maintaining consistent communication and high response rates.
- Process payments, invoices, and expense tracking, maintaining accurate financial and booking records.
- Create detailed house manuals, welcome materials, and guest communication templates to improve efficiency and guest satisfaction.
- Resolve guest concerns and issues promptly and professionally, maintaining 5-star ratings and repeat bookings.
- Utilize data and guest feedback to refine pricing strategies, occupancy rates, and service quality for continuous improvement.
BUSINESS OWNER | ENTREPRENEUR | DECORATOR | FLORIST
A NIGHT TO REMEMBER | WEDDING DECOR & FLOWERS | 2010 - PRESENT
Founded and successfully grew a full-service wedding design company from the ground up, without prior industry or business experience. Through self-directed learning, determination, and strategic process development, built the business into a thriving operation completing 65 weddings per season prior to COVID-19.
Key Responsibilities:
- Led initial consultations with couples to understand their wedding vision, providing ongoing communication and planning support to ensure confidence and clarity throughout the process.
- Coordinated all event logistics, including determining required tools and supplies, creating detailed timelines, and scheduling staff across multiple venues and cities. Oversaw day-of operations to ensure precision, efficiency, and attention to detail.
- Managed all aspects of marketing and business development, including social media management, SEO, minor WordPress website updates, advertising design, trade show participation, networking, and email newsletters.
- Conducted data analysis to evaluate advertising performance and customer acquisition trends — tracking inquiries, consultations, bookings, and lost opportunities to calculate ROI and refine future marketing strategies.
- Created and implemented business processes, systems, and procedures across all areas of operations to enhance efficiency, consistency, and customer satisfaction.
LANDLORD
PERSONAL INVESTMENT PROPERTY | MAR 2007 - 2012
Oversaw all aspects of residential property management, including tenant relations, rent collection, maintenance coordination, and compliance with provincial housing regulations.
Key Responsibilities:
- Collected monthly rent payments, maintained accurate expense records, and organized all related financial and property documentation.
- Managed tenant relations, addressing and resolving disputes promptly and professionally to maintain positive living environments.
- Issued eviction notices and completed all required Landlord and Tenant Board (LTB) documentation and processes; attended hearings and presented evidence as needed.
- Conducted interviews and screenings of prospective tenants to ensure suitability and compliance with property standards.
- Prepared units for new occupancy by coordinating and performing cleaning, painting, and repair scheduling.
- Ensured full compliance with the Ontario Landlord and Tenant Act in all property and tenant matters.
