RETAINER INFORMATION

My retainers are designed to provide predictable weekly remote support and guaranteed availability.

Unused hours from any week may roll over within the same calendar month. Any hours not used by the end of that calendar month will expire. 

Any overage hours will be deducted from the following week, within the same month, to maintain the total monthly retainer balance. 

Any hours requested beyond your retained allotment are not guaranteed. However, I will do my best to accommodate additional time on an as-needed basis. 

If you require more hours than your retainer includes at the end of a month period, additional time will be billed at the standard hourly rate of $45, and only with your approval. If you consistently exceed your retainer hours, it may be a sign that upgrading to a larger retainer package would better suit your needs. 

Invoices will be issued every two weeks and due upon receipt.  

 On-site visits may be available upon request and are subject to:

• Travel time billed at the standard hourly rate or retainer equivalent 
• Mileage reimbursement $0.70 per km
   

My goal is to maximize efficiency through remote delivery wherever possible.

• Standard turnaround time is 1–2 business days depending on complexity. 
• Rush tasks may incur an additional fee.

Any program, subscription, or platforms that must be purchased in order for me to carry out work specifically for your business is considered a client expense. 

Your privacy and security my priority.

• No sharing of client information with outside parties
   

Additional confidentiality agreements (NDAs) may be provided upon request.